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mailbox size limits can be changed by domain admin
Idea shared by Randy Armbrecht - September 25, 2014 at 3:01 PM
Proposed
Is there a setting to dis-allow domain admins from changing mailbox sizes to whatever they please for their domain users?  I have searched the admin settings and do not see a setting for this.  I see where Domain admins cannot change the max size of a mailing list message, but nothing for mailbox size.
 
I just noticed that one of our hosted customers on our SmarterMail 12.3.5318 had changed their mailbox sizes to be 4x that of what the defaults are set as. I have changed it back and had a phone call with the customer. But need to know if I am just missing something blatantly in front of me, or if this is an oversight/bug oversight

4 Replies

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1
Robert Emmett Replied
September 25, 2014 at 3:32 PM
Employee Post
Randy,
 
Whatever the system admin sets as the domain disk space limit takes precedence over that the domain admins set as individual user mailbox size limit.  When the domain disk space limit is reached, SmarterMail will send a warning to the domain admin and domain mailboxes that they will be unable to receive new mail.
 
Are you wanting some kind of a notification when the domain admin sets mailbox limit beyond the domain disk space limit?
Robert Emmett
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
3
Randy Armbrecht Replied
September 25, 2014 at 3:47 PM
hmmmmm...that is what i was afraid of.  We elected not to set max disk space per domain but rather max mailbox limit per user. This comes from our much older IMail days.  We have always based our email storage on individual mailbox size as a means to promote better service than other hosting companies (you know - "don't let one user on your domain hog all the mail storage for the company! we do it better!")
 
With the scenario just explained we would have to set max domain size allowed, then adjust each time as a domain added mailboxes to keep with our service guarantee. But how would we know when to change given the domain admin can add users anytime up to a set limit.  Just another task to add to the over burdened admin management.
 
any plans to add a switch on the domain setup to not allow domain admins to change mailbox size?
4
Robert Emmett Replied
September 25, 2014 at 4:06 PM
Employee Post
Thank you for your comments and concerns, Randy.  We are very familiar with web hosting.  Maximum flexibility in the majority of scenarios is achieved when the domain is given a maximum disk space limit.  In most control panels and cases the domain is billed by the allocated disk space.  The domain admins then are able to set user mailbox size accordingly.
 
We have not encountered your particular scenario before.  We will continue to monitor this community post, and if there are several up votes, then we may take the implementation under consideration.
 
Since this is not necessarily a problem with SmarterMail, I will also change this from a problem to an idea thread in order to facilitate community voting.
Robert Emmett
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
2
smarterbox Replied
January 22, 2015 at 9:20 AM
We are in the same boat here, we want to give access to domain admin but at the same time charge per each mailbox size like Google or Office 365 do.
 
Allowing domain admin to set unlimited in each mailbox doesn't allow us to charge per mailbox size... :(
 
I wish we could set globally MAX MAILBOX SIZE, at least we would have a limit to charge for but we can't charge unlimited.

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