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default font for emails and email RTL
Idea shared by hamed khadem - 9/21/2014 at 4:57 AM
Completed
Hi,
 
we use smarterTrack 10, we use persian language that is a right to left language for our portal, but when we want to send reply to a ticket it goes with Arial font while we need Tahoma font and also email receive at destination(gmail or yahoo or ...) Left to right! how could we solve these problems?
 

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0
Employee Replied
10/19/2015 at 8:18 AM
Employee Post
Hi Hamed,
 
I have written this one down and will be bringing it up for discussion at an upcoming development meeting. Thank you for the feedback and suggestion.
0
Hi

will this done in Version 13?
0
Grady Werner Replied
9/11/2017 at 4:52 PM
Employee Post
This is our font stack for version 13. It will propagate down this list until matching glyphs are found:

Roboto
"Segoe UI"
"Lucida Grande"
"Lucida Sans Unicode"
Helvetica
Tahoma
Arial
sans-serif
Grady Werner SmarterTools Inc. www.smartertools.com
0
i think you miss underestand default font, i mean when the page load (for example we click on reply to ticket) the font that by default choosed become tahoma or ... (we need mostly tahoma) or if it is possible be ability to set it or change it via admin aria
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Grady Werner Replied
9/12/2017 at 6:32 AM
Employee Post
If you're referring to the editor, then yes, we plan on allowing you to set the default font.
Grady Werner SmarterTools Inc. www.smartertools.com
0
Hello guys,
 
we are using SmarterTrack in Version 13 now. We are looking for this option as well, because it´s very time consuming to change the font and size everytime you write a reply.
Is there any new status to this feature request?
 
thanks!
0
Andrew Barker Replied
5/11/2018 at 7:15 AM
Employee Post
In version 13, you can now specify a default font for each brand. The default font will apply when creating a new ticket message, or when creating or editing a KB article, news item, community post (though currently not comments) - basically anywhere that you have the ability to modify the font.
 
To specify your default font, simply edit a brand and select your default font.
Andrew Barker Software Developer SmarterTools Inc. (877) 357-6278 www.smartertools.com
0
Hi, unfortunately this does not work as expected.
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Andrew Barker Replied
5/14/2018 at 2:26 PM
Employee Post
Could you please elaborate on what problem you are experiencing?
Andrew Barker Software Developer SmarterTools Inc. (877) 357-6278 www.smartertools.com
0
Hi, see Screenshots:

The font "Lucida Sans" is configured within the brand settings but will not be used when composing new mails or a new Canned replies.
0
drive.google.com/drive/folders/1885m9EjTbmZ_tMs1X2BuqxFHgpgRNieK?usp=sharing
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