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Cursor jumping while composing email
Problem reported by IT Department - September 17, 2014 at 7:10 AM
Submitted
Apologies, I can't seem to find a thread on this.
 
When my users are composing an email, about every 10 seconds or so, the window flashes and the cursor jumps automatically to the 'To:' field. At first it was an annoyance, but now as users are moving to the new system and using it more, it has become a serious performance issue. They may be in the middle of typing and not notice the cursor jump, and before they know it, they've typed a sentence or two in the 'To:' field. This isn't just happening on one PC, or one operating system, or one browser. We have W7, S2008, S2008R2, WXP, IE9-10-11 and Chrome in the environment. Everybody is experiencing this issue. Has anyone else experienced this problem, and if so, have they found a resolution?

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IT Department Replied
September 18, 2014 at 11:03 AM
I can't be the only one experiencing this...lol. Anybody? Just to reiterate, the cursor is jumping to the 'To:' field every time SmarterMail does a background auto save of the message.

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