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Marked As Spam
Question asked by Jeff Weiss - September 9, 2014 at 4:27 AM
Unanswered
Using SmarterMail Pro v8.0.4086,
 
I receive spam email and I check the box next to the message and click <Actions><Mark><Spam>. SmarterMail moves the message to the spam folder, but the next day I will receive another email from the same sender, but it is not put into the Spam Folder. 
 
Why doesn't SmarterMail remember that I marked the sender as spam and automatically put it in the spam folder?
 
Jeff

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Bruce Barnes Replied
September 9, 2014 at 6:05 AM
Jeff;
 
I understand your frustration.  While the subsequent messages you are receiving may appear to be from the same sender as the previous message, those messages may actually be originating from a totally different, "sent from" account, and even from a different server, in a different country, than the previous messages.
 
There are a couple of things you can do to see what's happening here:
 
Check the HEADERS of the inbound spam messages and compare the origination and routing data.  You'll have to check each message and save the data into a text file of some kind.  On many desktop clients, you can "edit" the message and pre-pend the header above the actual message data.
 
 
Once you have ascertained what the SENDING IP ADDRESS is, check your SMTP LOGS.  If you are running SmarterMail 12.X, you can search the logs across multiple days and save a lot of time during the search process.  Make certain you have the box for "DISPLAY RELATED TRAFFIC" checked when you search, IE:
 
Searching Logs using SmarterMail's Date Range Feature
Searching Logs using SmarterMail's Date Range Feature
Because of modern spammers frequently spread the load of their activities across multiple servers, sometimes in multiple countries, they are much more difficult to catch and filter.
 
The same tactics break the ability to mark something as spam because, in many cases, subsequent messages are not really being sent from the same e-mail address as prior days.
Bruce Barnes
ChicagoNetTech Inc

Phone: (224) 444-0169

E-Mail and DNS Security Specialist
Network Security Specialist

Customer Service Portal: https://portal.chicagonettech.com
Website: https://www.ChicagoNetTech.com
Security Blog: http://networkbastion.blogspot.com/

Web and E-Mail Hosting, E-Mail Security and Consulting
1
Jeff Weiss Replied
September 10, 2014 at 3:38 AM
Just wondering why Smarter mail doesn't remember the senders name as marker for spam instead of IP. Outlook does.
 
Plus, I don't have access to admin tools.
 
Jeff
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Henry Timmes Replied
September 10, 2014 at 8:11 AM
That brings up a good point..
 
Whats the difference between marking something as spam and blocking the sending.  I'm assuming Jeff Should just block the sender, marking something as spam, means they should always be funneled to the spam folder?
 
www.unlocktheinbox.com
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Jeff Weiss Replied
October 2, 2014 at 6:53 AM
I just read the Help File...............................................
  • Spam - Marks the message as spam and moves it to the Deleted Items folder. Note: SmarterMail uses Bayesian filtering to evaluate the header and content of an incoming message and determine the probability that it is spam. This type of spam filtering "learns" to differentiate real mail from unwanted junk mail by examining the words and punctuation in large samples of both types of messages. As a result, every time a user marks a message as spam, the Bayesian filtering improves. For users with the Commtouch Premium Antispam add-on, messages marked as spam will be sent to Commtouch for evaluation.
The Bayesian filter IS FAILING IN COMPLETED A SIMPLE TASK! 
 
Also, it doesn't move the message to the Deleted folder, it moves it to the Spam folder.
 
Jeff
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Steve Reid Replied
October 2, 2014 at 7:38 AM
If something is manually marked as spam it should block the sender for that account.
 
This is a needed feature for sure.
1
Bruce Barnes Replied
October 2, 2014 at 8:24 AM
Depends on where it's marked as spam.  If it's marked as spam in Outlook, it will be filtered to the spam folder in future deliveries and not blocked.
 
I think this requires further investigation because what one person marks as spam may not be spam to someone else, and, in fact, may be legitimate e-mail they the original receiving party did not like for some reason.
Bruce Barnes
ChicagoNetTech Inc

Phone: (224) 444-0169

E-Mail and DNS Security Specialist
Network Security Specialist

Customer Service Portal: https://portal.chicagonettech.com
Website: https://www.ChicagoNetTech.com
Security Blog: http://networkbastion.blogspot.com/

Web and E-Mail Hosting, E-Mail Security and Consulting
1
Jeff Weiss Replied
November 19, 2014 at 3:43 AM
Something needs to be done, Marked As Spam needs to be corrected. In a 24 hour period I had to deal with 230 spam emails.

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