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SPAM diagnotics
Question asked by Robbie Wright - September 2, 2014 at 9:07 PM
Answered
We're just getting started with SM and are beginning to move more clients over. Naturally, as time goes on, we get more of the "why did this email get marked as spam" questions by some of our customers. I've manage to find in the delivery logs the spam weight being assigned to the email, but I'm not able to find how it got that score nor the original headers for the email. Am I blind and just can't find the right log or do we not have the ability to see what makes up a given spam score on a specific message?

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Bruce Barnes Replied
September 3, 2014 at 5:19 AM
If you are using the built-in SmarterMail spam tests, then make certain you have both your SMTP and DELIVERY logs set to DETAILED.
 
When something is marked as SPAM, then search the delivery logs for the SENDER'S e-mail address with the DISPLAY RELATED TRAFFIC box checked:
 
SMTP Search with DISPLAY RELATED TRAFFIC Button Checked
SMTP Search with DISPLAY RELATED TRAFFIC Button Checked
 
and you will find all of the spam filters which were tested, and/or, triggered, by the incoming tests.
 
 
To further assist you in making certain you are checking and filtering all the possible spam, see the most current version of the following, and assist you in overcoming delivery denial by YAHOO!, G-Mail, Comcast, AOL, and most of the other large ISPs see the following documents which I have published:

 
 
Bruce Barnes
Bruce Barnes
ChicagoNetTech Inc

Phone: (224) 444-0169

E-Mail and DNS Security Specialist
Network Security Specialist

Customer Service Portal: https://portal.chicagonettech.com
Website: https://www.ChicagoNetTech.com
Security Blog: http://networkbastion.blogspot.com/

Web and E-Mail Hosting, E-Mail Security and Consulting

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