4
Search on portal home-page doesn´t show all results
Idea shared by Webplusidc - August 29, 2014 at 1:15 PM
Proposed
Making a simple search on search field at the portal home, it does not provide all the matches for the keyword. For example, if you search for "re-create" on the search option of portal.smartertools.com, it only shows 5 links for KB, but only on SmarterStats subfolder there are 7 articles that begin with this keyword.
 
Is there any option to show everything or it is a bug?
 
If you do the same on KB internal page, it shows all the results.

4 Replies

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0
Webio Replied
October 9, 2014 at 2:30 AM
Yep. I wanted to report this as well but I see that it has been already reported. I'm wondering if something will be done with this.
1
Derek Curtis Replied
October 13, 2014 at 9:49 AM
Employee Post
The main page of the Portal does limit results to the top 5 for both the Community and KBs. This is to keep the main portal page a bit cleaner and organized as results could be skewed to Community posts or KBs.
 
When you do searches on these pages in particular, you receive all search results for those areas.
 
So, this isn't a bug, it's by design.
Derek Curtis
COO
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Steve Reid Replied
October 14, 2014 at 5:02 AM
Can this please be changed to an idea? It should be clear to the user that they are only seeing the top 5 results. Also there should be a link to show a full search result.
 
The design and look of a website should never come at the cost of functionality.
1
Tim Uzzanti Replied
October 14, 2014 at 8:11 AM
Employee Post
Derek did as he should.  You asked a question, he answered it.  You then decided to change it to a Proposed Idea, which is great.  This is the EXACT path this should have took and demonstrates that our Community is well built and providing a positive experience to our customers. 
 
In regards to the Proposed Idea, we will monitor the Votes and peoples comments.
 
I am huge proponent that the main Portal page is the hub.  It is where we will be making much more information available now that it is a modular design.  In my opinion and why it is architected the way it is, we want users to find a little bit of everything.  If people intend to dig deeper or do specific work, they go to the appropriate area.  
 
Thanks,
 
Tim
Tim Uzzanti
CEO
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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