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Smartermail memory usage limit
Idea shared by K Soon - April 15, 2015 at 2:39 AM
Proposed
Recently our Smartermail server is intermittently hanging. At first I thought that the server memory is insufficient, but  there is still a plenty (around 5GB) available memory left and the Smartermail is using less than a GB memory whenever I check.
 
So I would like to know if there is any default server memory usage limit setting for Smartermail. If yes, perhaps I can increase the setting.
 
 

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Steve Reid Replied
April 15, 2015 at 5:11 AM
Is it actually the smartermail service or the IIS web interface that actually is hanging?
 
Check your logs, I doubt it has anything to do with your memory given your stats.
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Robert Emmett Replied
April 15, 2015 at 6:49 AM
Employee Post
K Soon, another question to ask is if you are using a 32-bit or 64-bit server.  A 32-bit server will only utilize around 1.3 GB of memory for an app even though your system may have more system memory available.  If that "magic" number of 1.3 GB is reached, the app may become unresponsive.
Robert Emmett
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
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Merle Wait Replied
April 15, 2015 at 11:28 AM
Guess I just can't no satisfaction.. (or in this case response...)

This was the same issue I ran into over the weekend
( Please refer to :http://portal.smartertools.com/community/a2738/server-load.aspx )
 
We are running 64bit server.  It was NOT IIS that spinning out .. but SM service itself.
It occurred on Sunday.. without any 'load' or hardly any traffic  (you can read the post).
I was looking for a memory setting to control how much it used.. because it can kept climbing.

It spun out twice.. but hasn't repeated since then (of course it is only Weds.  :)
 

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