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Export a List of All Global Tickets to Excel
Idea shared by James Gough - April 9, 2015 at 3:54 AM
Proposed
I am wanting to view or export a complete list of tickets that are displayed on the screen. Is this possible out of the box and if so, how do I complete this task?
 
Thanks

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Employee Replied
April 17, 2015 at 11:55 AM
Employee Post
Hello James,
 
Thanks for the inquiry. I'm sorry that this is not a current function of the application at this time. You may want to look into creating a script or process to perform this. You can use our API web services for obtaining a count of tickets for specific agents or groups.  You can also obtain individual ticket details.
 
Example:
 
http://localhost/Services2/svcTickets.asmx
 
Thanks.
 
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Jeff Wall Replied
April 27, 2015 at 6:49 AM
Hello, Not sure of your skill level but since SmarterTrack runs on SQL you can create detailed reports with and ODBC connection. Like MS access or .Net. That's how I do it. 
 
Not sure why canned ticket detail is lacking in the reports tab since in most cases the managers in a company want details more than just numbers.
 

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