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Impersonate option for global admin under manage domains
Idea shared by Robbie Wright - April 8, 2015 at 11:50 AM
Completed
If/when we have to log into a clients box to check for issues, fix a problem, whatever, getting the email and manually navigating to the impersonate option isn't ideal. Can there be a link in the user list display to "Log In As" as Rackspace calls it or Impersonate? Basically, just put a link so it is a single click to log in as a user.

6 Replies

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1
Robert Emmett Replied
April 8, 2015 at 11:54 AM
Employee Post
I have added this to our features request list for further discussion by our dev team.
Robert Emmett
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
2
Bruce Barnes Replied
April 8, 2015 at 1:55 PM
While I concur with Robbie on the necessity of this, I would also caution that we, as SmarterMail Admins, must also be able to restrict who has access to the capability.
 
I believe this goes back to another post regarding the levels of ADMIN security within SmarterMail domains as anyone who is a domain admin can change the PRIMARY domain admin's password, or even delete his account entirely at this point.
 
While considering this request, maybe a complete analysis of the security structure of the ADMIN level accounts, at the domain level, is in order.
 
While secondary admins at the main administrative level cannot see, or modify, either the primary admin, or other admins, it might also be a good time to consider allowing the capability of managing administrative permissions at the prmiary SmarterMail admin level, too, IE:
 
allow a SmarterMail admin level MASTER ADMIN to create an admin level account which can only be used to run reports or check logs, but cannot add, change, or delete domains.
 
another SmarterMail admin level admin type might be able to check domains and reset user passwords, but not add or delete domains, etc, etc, etc.
 
Again, great idea, just needs to be properly vetted and applied.
Bruce Barnes
ChicagoNetTech Inc

Phone: (224) 444-0169

E-Mail and DNS Security Specialist
Network Security Specialist

Customer Service Portal: https://portal.chicagonettech.com
Website: https://www.ChicagoNetTech.com
Security Blog: http://networkbastion.blogspot.com/

Web and E-Mail Hosting, E-Mail Security and Consulting
1
Robert Emmett Replied
September 11, 2015 at 1:25 PM
Employee Post
In our discussions between the development team and management over the last several weeks, we have decided this suggestion is a good candidate for inclusion in the next major version, SmarterMail 15.  As with all features, final inclusion may be subject to change.
Robert Emmett
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Andrea Rogers Replied
February 16, 2016 at 1:23 PM
Employee Post
In SmarterMail 15 (currently in BETA) the ability for System Administrators to impersonate a user from within the Users grid of the Domain Settings is now available. Slightly related, the primary System Admin can also now grant secondary System Admins permission to impersonate domains and user accounts.
Andrea Rogers
Communications Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Brian Ellwood Replied
February 16, 2016 at 7:12 PM
Is there a reason for yet another button?
 
From a usability standpoint my mouse is likely to be near or at the users name when i find it, having to check it then push a button "so far away" is less friendly than a double click - or clicking a login link next to their name
 
You also run into an issue where you can now select multiple users and then click the button which necessitates the need for more code for more checks and a popup telling me I cant do that
 
Just my .02 but more buttons just clutters the UI, adds more code and adds more mouse travel for a very simple task
1
kevind Replied
March 7, 2016 at 10:27 AM
Agree with Brian that having the Impersonate button on the menu bar doesn't make sense. Showing a list of items with check boxes indicate you can select multiple records and process (example: select 4 users and Delete). You wouldn't do this with Impersonate.
 
Also, this button seems a little too convenient for the IT guy who wants to browse his boss's mailbox. How about editing the user and showing an Impersonate link similar to the Manage link for temp password.
 
Finally, how do you turn this feature off as Bruce brings up some important points about security. I took a quick look, but couldn't find out where to disable this.
 
Kevin

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