Error while accessing Email id

Hello Team,

We are getting below error while accessing one of our Email id.This error is getting only for one particular mail id.

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Exception type: InvalidOperationException Exception message: Collection was modified; enumeration operation may not execute

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Please help us on this.

Thanks,

Support Team,

LeapSwitch Networks Pvt.Ltd.

Employee Replied

4/8/2015 at 8:06 AM

Employee Post

What version of SmarterMail are you run? How are the accessing the email account? EAS, EWS, Webmail, etc. What are the reproducible steps to get the error?

LeapSwitch Networks Replied

4/8/2015 at 8:16 AM

Hello, We are using SmarterMail Enterprise Version 13.1.5451 We are accessing it using Webmail. This is happening only for a particular user at random times. When it happens, after clicking Inbox it keeps loading for 5-10 minutes before actually showing the Inbox. Then it shows this error in IIS Event Log.

Employee Replied

4/8/2015 at 8:33 AM

Employee Post

I recommend upgrading to the latest version of SmarterMail to see if that helps the situation at all. If not, I would recommend opening a support ticket. We may have to examine the actual user's mailbox. If there is a SM bug, then the ticket would be refunded.

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