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Outlook 2013 ActiveSync - syncronization of sub-folders
Problem reported by Arthur Grandovskis - April 7, 2015 at 9:30 AM
Not A Problem
We have a problem with ActiveSync account in Outlook 2013, where sub-folders fail to sync with mail server. Sub-folders are kept under "Inbox" and under other root folders too. None are displaying any email content.
 
However things appear to work normally in Windows 8.1 Mail app (when set up using ActiveSync).
 
Did anyone come across a similar problem? Is it a known issue? Also can it be anything to do with ******_activeSync.xml file?
 
It is a major concern and a mystery as to why this is happening!
 
Any help appreciated, thanks
 
 

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Von-Austin See Replied
April 7, 2015 at 12:14 PM
Employee Post
Arthur, 
 
We typically recommend moving the subfolders out of the Inbox and keep in the in the root level. There have been several reported issues with Outlook 2013, and 2010 with subfolder under the Inbox failing to synchronize via IMAP and EAS. This doesn't appear to be an isolated incident with SmarterMail servers as it has been reported across several server types.
 
Please refer to the following KB article for more information: https://portal.smartertools.com/kb/a2850/support-for-folders-within-your-inbox.aspx
 
I hope this helps !
 
Von See
Technical Support Specialist / Internal IT
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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