Hello-

 

I have a licensed version 10.1.5283 Enterprise Edition installed on our server, and it has been working great for over 8 months now. Today, we discovered that it had somehow reverted back to the "Free" edition and our license key record was completely gone from the system.

 

I re-activated it as soon as I was aware, and it is again working, but why in the world would it do this??

I looked through the Activation log for yesterday and found this clue:

 

10:49:20 License operation 'ActivationQuery' occured.
Result=Failure
AuthEmail=myname@myemail.com
AuthPassword=****HIDDEN****
LicenseKey=#####-#####-#####-#####
MasterProductName=SMARTERTRACK
ProductVersion=10.1.5283
MachineName=WIN-DDE4FB9847H
DatabaseServer=localhost\SqlExpress
DatabaseCatalog=SmarterTrack
DatabasePrefix=ST_
IsReactivation=False

 

 

10:50:00 License operation 'ActivationQuery' occured.
Result=Success
AuthEmail=myname@myemail.com
AuthPassword=****HIDDEN****
LicenseKey=#####-#####-#####-#####
MasterProductName=SMARTERTRACK
ProductVersion=10.1.5283
MachineName=WIN-DDE4FB9847H
DatabaseServer=localhost\SqlExpress
DatabaseCatalog=SmarterTrack
DatabasePrefix=ST_
IsReactivation=False

 

 

12:37:54 License operation 'UpdateLicenseStats' occured.
Result=Success

12:37:54 Checking license restrictions for #####-#####-#####-#####

12:37:54 License operation 'UpdateLicenseStats' occured.
Result=Success

17:34:09 License operation 'UpdateLicenseStats' occured.
Result=Success

17:34:09 Checking license restrictions for #####-#####-#####-#####

17:34:09 License operation 'UpdateLicenseStats' occured.
Result=Success