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How to View Full Sender Email Address?
Question asked by Bert Blais - April 2, 2015 at 5:45 PM
Answered
How do I set up SmarterMail so I can see the full email address of the sender? I am only seeing the name (or alias) of the sender but not their real, whole email address. This makes it hard to tell what is spam or phishing or the real thing.

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Matt Petty Replied
April 3, 2015 at 8:17 AM
Employee Post
You should be able to hover over their name and it will give you their full address plus a list of options, if you are in webmail.
Matt Petty
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
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Von-Austin See Replied
April 3, 2015 at 8:28 AM
Employee Post
In addition to Matt's response, you can also review this information within the headers of the message, this is useful for grabbing the Reply-To section which is often exploited by spammers. Sometimes they will use a spoofed from address and the reply-to can sometimes be used to identify the domain of origin. These can be accessed when viewing the message within the web interface by selecting View -> Headers from the action bar.
 
I hope this helps.
Von See
Technical Support Specialist / Internal IT
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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