Blackberry Q10 setup with Exchange ActiveSync

Question asked by dean brown - 4/1/2015 at 5:36 PM

Unanswered

There doesn't seem to be any info on setting up a BB Q10 with Exchange ActiveSync. There is an option on the phone for this. Has anyone set one up before and have the suggested settings? The only instructions SM seems to have is that you have to buy a 3rd party addon.

Thanks

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Employee Replied

4/2/2015 at 3:50 PM

Employee Post

Hello Dean,

Thanks for the inquiry. You are correct. You would need to implement the ActiveSync add-on in order to have the ability to use the ActiveSync feature with the device. You may use the IMAP protocol if you want to sync the emails. If you want to have your contacts, emails, and calendar then you need the feature.

Thanks.

Michael Replied

4/6/2015 at 3:30 PM

That's not correct.

The BlackBerry Q10 supports Microsoft Exchange Active Sync through the built-in native email application.

On my BackBerry Q10 I do the following:

1. Drop down the top menu and choose Settings
2. Select accounts.
3. Click the icon that has the + next to the @ icon at bottom left.
4. This is the tricky part. You need to click the icon at center bottom with the 3 sliders. That icon means Advanced Setup.
5. In the Advanced Setup menu choose Microsoft Exchange ActiveSync
6. Add the account details.

Additional instructions can be found here:
http://docs.blackberry.com/en/smartphone_users/deliverables/50635/Chunk1798662898.jsp#mwa1366897639795

Matt Petty Replied

4/6/2015 at 3:33 PM

Employee Post

However, the server requires this addon in order to "talk" to the Blackberry Active Sync implementation.

Matt Petty Software Developer SmarterTools Inc. (877) 357-6278 www.smartertools.com

Michael Replied

4/6/2015 at 3:37 PM

Yes, the Smarter Mail server needs an active license for the Exchange Active Sync subscription, you must have your domain properly configured for EAS (with SSL) and you must also individually enable Exchange Active Sync for the user in question. That's correct.

dean brown Replied

4/7/2015 at 6:52 AM

Thanks - another key item is that you HAVE to use port 443 for it to work

Bruce Barnes Replied

4/7/2015 at 9:44 AM

and, as an addendum to Dean Brown's comment, that also means you must have SSL and you must have IIS enabled on the server.

SSL requires IIS, so you cannot use the SmarterMail web server.

Bruce Barnes ChicagoNetTech Inc brucecnt@comcast.net Phonr: (773) 491-9019 Phone: (224) 444-0169 E-Mail and DNS Security Specialist Network Security Specialist Customer Service Portal: https://portal.chicagonettech.com Website: https://www.ChicagoNetTech.com Security Blog: http://networkbastion.blogspot.com/ Web and E-Mail Hosting, E-Mail Security and Consulting

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