2
Following a Ticket
Question asked by VIP SUPPORTAL - August 26, 2014 at 4:50 PM
Unanswered
How do I follow a ticket? For example, I receive a ticket as an administrator which I then transfer to an Agent. Yet, I want to receive all replies and be able to contribute to the replies form my admin account.

1 Reply

Reply to Thread
0
Employee Replied
November 6, 2014 at 1:42 PM
Employee Post
Hello,
You may want to review the following Help guide details on Quality Control.
 
This is mainly used to allow an Administrator to observe activities to ensure agents provide the required level of service to customers by allowing managers to review ticket responses as the response is sent to the customer.
 
Thank You.

Reply to Thread