When adding a YOUTUBE Video, It shows when creating the thread, but once created it no longer shows.

Problem reported by Henry Timmes - 8/25/2014 at 12:22 PM

Resolved

I added a You Tube video by clicking the "More" button then the "Embed Media Content" the video showed in the editor then I clicked "Create Thread" and now the video is no longer showing in the thread.

Campaign Cleaner - The Ultimate Tool for Optimized, High-Performance Email Campaigns

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Henry Timmes Replied

8/25/2014 at 5:06 PM

Actually I don't think any HTML works or like BOLD or Colors.

This is a test..

Campaign Cleaner - The Ultimate Tool for Optimized, High-Performance Email Campaigns

Henry Timmes Replied

8/25/2014 at 5:06 PM

OK that works, but you can't add a youtube video

Campaign Cleaner - The Ultimate Tool for Optimized, High-Performance Email Campaigns

Derek Curtis Replied

8/26/2014 at 8:41 AM

Employee Post

Hi, Henry. I was able to replicate this so I will pass it along to the developers. You CAN embed a video - I used a YouTube video as well - in the reply, but you're right: it doesn't show when you actually post the reply. Thanks for pointing it out.

Derek Curtis COO SmarterTools Inc. (877) 357-6278 www.smartertools.com

Henry Timmes Replied

8/26/2014 at 10:39 AM

Thanks Derek, it made one of my other posts seem silly, talking about something that didn't even show up.

Campaign Cleaner - The Ultimate Tool for Optimized, High-Performance Email Campaigns

Employee Replied

1/26/2016 at 8:38 AM

Employee Post

Hello,

This was fixed in for the 'create thread' a while ago. We did find a issue for other scenarios such as editing a reply as well that has been fixed in the upcoming version 12x.

Thank you for your feedback,

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