1
Live Chat Generate Script Error
Problem reported by VIP SUPPORTAL - August 25, 2014 at 8:12 AM
Resolved
The generated script works correctly for Live Chat only when the default host header is used. When applying a brand Host Header there is a missing "/" in the url. Took us hours to figure out what was going wrong.
 
For example:
 
The Generated Default URL:
c.src = "http://yourdomain.smartertrack.com/ChatLink.ashx?config=2&id=stlivechat2";
Your Brand Generated URL
 
c.src = "http://support.yourbrand.comChatLink.ashx?config=2&id=stlivechat2";
 
Notice the missing "/" in the brand url between "yourbrand.com and ChatLink?
 
Am I the only one using brands?
 
 
 

2 Replies

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1
Derek Curtis Replied
August 25, 2014 at 11:55 AM
Employee Post
Thanks. I am able to replicate this as well so I will be sure to pass the issue on to the developers.
Derek Curtis
COO
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Employee Replied
August 27, 2014 at 4:21 PM
Employee Post
This issue has been fixed and will be included in our next update.

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