Nicolas: Everyone understands your frustration with the issue you have presented.
In order to troubleshoot this, SmarterMail needs the specifics about the phone and operating system version, IE:
What is the exact phone model? This can be found by going into the Android operating system and checking under ABOUT DEVICE. If you can provide a screen shot of the ABOUT DEVICE screen to them, it will be even more helpful in resolving this issue.
They also need to know which version of the Android operating system you are running, which is also contained on that screen.
Knowing who your CARRIER is might be of some help, too.
Bruce Barnes
ChicagoNetTech Inc
brucecnt@comcast.net
Phonr: (773) 491-9019
Phone: (224) 444-0169
E-Mail and DNS Security Specialist
Network Security Specialist
Customer Service Portal: https://portal.chicagonettech.com
Website: https://www.ChicagoNetTech.com
Security Blog: http://networkbastion.blogspot.com/
Web and E-Mail Hosting, E-Mail Security and Consulting