DST End

Problem reported by Ygor Fernandes - 2/26/2015 at 6:52 AM

Resolved

Good day,

I'm having a hard time following my server, use the Time Zone (UTC-03: 00) Brasilia, this time should delay in an hour on 22 February, but that is not happening, as is the very SmarterMail that performs manage this issue do not know what may be happening, can anyone help me?

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Joe Wolf Replied

2/26/2015 at 9:30 AM

Is your server changing time properly? Check your Internet Time settings on the server. SmarterMail just picks the time up from the server. We dealt with this problem on February 1st when parts of Mexico actually changed Time Zones (not just DST).

Thanks, -Joe

Ygor Fernandes Replied

2/26/2015 at 9:44 AM

The server schedule where SmarterMail is this correct.

Ygor Fernandes Replied

2/26/2015 at 10:51 AM

I believe that the day of the exchange zone for SmarterMail is different from the official my country.

Steve Reid Replied

2/26/2015 at 11:16 AM

If you are sure your server is set to the right time zone, then you need to check the setting within the users account maybe?

If thats all correct then you will probably need to open a support ticket. If it is a bug they will refund it.

Ygor Fernandes Replied

2/27/2015 at 5:06 AM

Yes both server when client are correct with time schedule. I would like to know is if the date they perform the exchange is the same officer.

Employee Replied

3/19/2015 at 4:09 PM

Employee Post

Ygor, I have confirmed that SM is currently using an outdated timezone file. I am in the process of updating the code to use the system's time zone information instead of an external file.

I am going to change this thread from a Question to Problem and mark it as Being Fixed.

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