Hi Jon.  Trusted Senders are not applied to SMTP level spam blocks.  The reason is because the SMTP connection is terminated before SmarterMail ever receives the MAIL FROM command.  Therefore there's no way to identify this SMTP connection with a trusted sender.

This seriously needs to be addressed. I remember talk about it in the past as well.

 

Can't believe this is still an issue. Regardless of the why, we need this to happen yesterday.

Also I think Smartertools employees are too quick to mark a thread answered. They need to think before reacting.

 

In all threads like this one, when the question contains an obvious feature request then the thread should be changed to an idea.

 

This feature though should almost be considered a bug given the fact that Trusted senders is broken and doesn't not work as implied.

The incoming spam checks are done after the MAIL FROM command.  We don't know who the recipient(s) are at that point so we can't use the user's trusted senders.  We do check the global trusted senders though and skip the spam checks if that matches the mail from address.

Here is our rationale for the way it works currently.  Incoming spam checks are executed presently after the MAIL FROM command if the From address is not on the global trusted senders list (editable by the system admin).  If we were to change the behavior to also process the user's trusted senders list before the spam checks, then this would have to be processed in the RCPT TO command for each user.  This would not let the spam though in and of itself unless it was on the trusted senders list.

 

Logs could potentially increase in size due to the additional entries per user checks.  Moreover, many spammers use a dictionary of users and if they see certain users successfully accept the mail, it may alert them to spam the domain even harder.

 

If there is enough discussion and / or upvotes on this thread / reply then we would certainly readdress the current functionality.  In the meantime, we will modify the help file/KB to clarify how incoming spam checks and trusted senders (global and user) lists correlate.

So do we have any updates on this from SM please?

 

As currently one of my clients is now considering asking us to remove all spam filtering for the entire domain and they run client spam filtering which is daft but they are starting to loose confidence in the spam filtering that I offer them through SM!

 

They say "We are getting increasingly concerned that it may be blocking enquiries and critical correspondence."

 

This is due to the fact they cant add clients to the safe senders list