Hi David,

 

I believe this may be caused due to your personal settings. Go to Settings > My Settings > Account Settings > Webmail tab. You'll see an option for Display Format. Change the dropdown menu from Text to HTML and save. 

 

I tested this on my end, using 13.2, and it worked as expected. When I have HTML chosen, I see the inline images in the email body and as an attachment. When I change it to Text, the image is stripped out of the body and only shown as an attachment. Please test this out and let me know what you find. 

Hi Andrea,

 

I have reviewed the settings as suggest and it is already showing HTML.  However, I notice that I am still using 13.0, so is this a change in 13.1 or 13.2 ?

 

regards

David

PROBLEM SOLVED (well at least identified)

 

For some reason the email where the images were not showing correctly have been forwarded to me from our Exchange server that had archived the original email.  This had the side effect of renaming the image in such a way that it was no longer understandable by any system other than itself.

 

The problem hasn't gone away for me but at least it isn't a smartermail problem.

 

regards

David