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How may I view only "Urgent" Priority tickets?
Question asked by Eric Williams - July 25, 2014 at 11:02 AM
Answered
If Priority was inlcuded in the Visible Fields list for the Content pane I might sort that view of tickets.
 
I also looked at Reports but do not find Priority used there.
 
Ideally, I'd like to view the Ticket Content pane list filtered by Priority.
 
Thanks
 

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Andrea Rogers Replied
August 8, 2014 at 10:41 AM
Employee Post
Hello Eric!
 
Priority is included in the "Status" Visible Field. This includes four icons which represent the ticket status, follow up, priority, and pin status. When viewing tickets in the content preview pane you can sort the tickets by clicking on Status. This will list the tickets in order based on the four Status options. 
 
You may also configure your own Custom Field for priority. Custom fields can be chosen in the Visible Fields section to include in the content preview pane toolbar.
 
I hope this helps!
Andrea Rogers
Communications Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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