1
Import
Question asked by Mike Roe - January 5, 2015 at 9:07 AM
Answered
I did an import of about 10 users from a csv file and now i cannot delete them.  Can anyone help me figure this out?  I have to do this with 150 users but wanted to make sure I could work with users before I imported all of them.
 
Version 13.1
 
I see an ASP error that states user doesnt exist but under folder for domain it has the users listed
 
Here is the event error
 
 
Event code: 3005 
Event message: An unhandled exception has occurred. 
Event time: 1/5/2015 11:25:13 AM 
Event time (UTC): 1/5/2015 4:25:13 PM 
Event ID: b4ba9638a1104cb78454150302053609 
Event sequence: 72 
Event occurrence: 11 
Event detail code: 0 
 
Application information: 
    Application domain: b0179c3-1-130649389333453309 
    Trust level: Full 
    Application Virtual Path: / 
    Application Path: E:\Program Files (x86)\SmarterTools\SmarterMail\MRS\ 
    Machine name: MAIL 
 
Process information: 
    Process ID: 3892 
    Process name: SMWebSvr.exe 
    Account name: NT AUTHORITY\SYSTEM 
 
Exception information: 
    Exception type: Exception 
    Exception message: User does not exist.
 
 
 
Thanks
Mike Roe
 

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Steve Reid Replied
January 6, 2015 at 7:12 AM
You can stop the service and remove the folders. As long as you are certain the users are not configure within smartermail.

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