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auto responder is not the same as portal submission and email submission
Question asked by Suresh Kodavati - January 2, 2015 at 9:56 PM
Unanswered
When anybody tries to submit ticket through portal, they are getting acknowledge messages through Portal. But, anybody trying to raise a ticket through their registered mail, they are simply getting the same content as they mentioning in their tickets not the ticket Auto-Responders what we configured on the Auto-Responder on the Portal.
 
Should consider to implement this.

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