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Mailing list drops subscribers?
Problem reported by Matt Lyons - December 18, 2014 at 9:26 PM
Submitted
I have mailiing list on SmarterMail Enterprise 13.1. The list owner is saying email addresses are being dropped from the list. Is this possible?
 
~ Matt

12 Replies

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Bruce Barnes Replied
December 19, 2014 at 12:18 AM
If they bounce, they must be removed to remain compliant with antispam requirements. Evert e-mail must also provide complete company comtact info and a way to unsubscribe, without having to provide a reason to complete the task, unless the reason is an optional addition, and even if not supplied, the request is honored.
Bruce Barnes
ChicagoNetTech Inc

Phone: (224) 444-0169

E-Mail and DNS Security Specialist
Network Security Specialist

Customer Service Portal: https://portal.chicagonettech.com
Website: https://www.ChicagoNetTech.com
Security Blog: http://networkbastion.blogspot.com/

Web and E-Mail Hosting, E-Mail Security and Consulting
0
Luk Replied
December 19, 2014 at 6:54 AM
Yes It is possible, you can change this. As a Domain Admin go to Domain Settings -> General Settings -> Mailing List -> Deletion Bounce Threshold (you can change value or disable it )
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Bruce Barnes Replied
December 19, 2014 at 8:03 AM
Yes, as Luk stated above, it is settable.  The recommended setting is to REMOVE after no more than THREE BOUNCES.
Bruce Barnes
ChicagoNetTech Inc

Phone: (224) 444-0169

E-Mail and DNS Security Specialist
Network Security Specialist

Customer Service Portal: https://portal.chicagonettech.com
Website: https://www.ChicagoNetTech.com
Security Blog: http://networkbastion.blogspot.com/

Web and E-Mail Hosting, E-Mail Security and Consulting
0
Matt Lyons Replied
December 19, 2014 at 12:00 PM
I was wondering where that setting was, thanks for pointing it out. "Enabled" is not checked so no subscribers should be dropped. The list owner is saying emails are being dropped.
 
This mailing list is a private list of under a hundred subscribers. It is used as a community forum so I understand these people want to be on the list. Too bad there isn't an unsubscribe notification.
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David Mroz Replied
April 20, 2015 at 11:27 AM
I'm having the same issue, and I don't think it's related to bounces.  Occasionally people are dropped from the list who have zero bounces.  The most recent time this happened, a few people were dropped and someone who hadn't been a member in years was suddenly re-added to the list. 
 
Furthermore, there is a discrepancy between the number of subscribers on the page that lists the mailing lists and the actual number of subscribers once you get into the edit screen where you can add/remove people.
 
I definitely think there is a bug in here somewhere.
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Bruce Barnes Replied
April 20, 2015 at 12:19 PM
Are the dropped e-mails coming from people who respond with the word REMOVE in a message?  That will unsubscribe.
 
Does the mailing list owner have an UNSUBSCRIBE link in his contact information?  That is required to be a part of EVERY list e-mail sent out -- by the US Can Spam act, the EU Can Spam act, the Canadian Can Spam act and the Australian Can Spam act.  
 
If he's not including both his corporate contact information and the unsubscribe link then he's in violation of lots of laws and can be fined, big time.
 
If he's in compliance, then maybe the subscribers who don't want the messages from the list are legitimately unsubscribing.
Bruce Barnes
ChicagoNetTech Inc

Phone: (224) 444-0169

E-Mail and DNS Security Specialist
Network Security Specialist

Customer Service Portal: https://portal.chicagonettech.com
Website: https://www.ChicagoNetTech.com
Security Blog: http://networkbastion.blogspot.com/

Web and E-Mail Hosting, E-Mail Security and Consulting
0
Bruce Barnes Replied
April 20, 2015 at 6:14 PM
Thanks for the clarification on the list type.
 
If the list is only 30 people, perhaps it should be setup as an "alias."  Aliases can send to multiple people, but do not have the same controls in place, IE; being able to disallow responses, or have the responses sent to the original sender, vs the alias.
 
If the group is setup as an alias, then anyone can respond.
 
Aliases can easily get out of control because when someone responds, their response will go to everyone.
 
One of the beauties of lists is in the fact that they can be configured for one-way communication only.
Bruce Barnes
ChicagoNetTech Inc

Phone: (224) 444-0169

E-Mail and DNS Security Specialist
Network Security Specialist

Customer Service Portal: https://portal.chicagonettech.com
Website: https://www.ChicagoNetTech.com
Security Blog: http://networkbastion.blogspot.com/

Web and E-Mail Hosting, E-Mail Security and Consulting
0
David Mroz Replied
September 16, 2015 at 12:27 PM
For what it's worth, I'm still having this issue on 14.2
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Bruce Barnes Replied
September 16, 2015 at 12:49 PM
Open a ticket with SmarterTools, or hire a tech to help you vet the issue, because this sounds like normal list behavior.
Bruce Barnes
ChicagoNetTech Inc

Phone: (224) 444-0169

E-Mail and DNS Security Specialist
Network Security Specialist

Customer Service Portal: https://portal.chicagonettech.com
Website: https://www.ChicagoNetTech.com
Security Blog: http://networkbastion.blogspot.com/

Web and E-Mail Hosting, E-Mail Security and Consulting
0
Bruce Barnes Replied
September 16, 2015 at 1:03 PM
If the address bounces, SmarterMail will, by default, remove it from the list. That's the law, ans SmarterMail is compliant, by default. If the reply with REMOVE, as either the subject, or body, some SmarterMail lists will remove them. Remember, even if lists are "non business" they must, under US Federal law, as well as Canadian, EU, and Australian antispam laws, be compliant with both the notification and removal requirements. The SERVER OPERATOR is on the hook for enforcement and compliance.
Bruce Barnes
ChicagoNetTech Inc

Phone: (224) 444-0169

E-Mail and DNS Security Specialist
Network Security Specialist

Customer Service Portal: https://portal.chicagonettech.com
Website: https://www.ChicagoNetTech.com
Security Blog: http://networkbastion.blogspot.com/

Web and E-Mail Hosting, E-Mail Security and Consulting
0
Jim Vaden Replied
December 7, 2015 at 2:07 PM
Here is my problem with mailing lists:  it seems like if I have a user whose mailbox gets full, he/she is auto-removed from any and all mailing lists.  Why?  Is there a way to fix?
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Curtis Kropar www.HawaiianHope.org Replied
December 8, 2015 at 11:33 PM
Not sure this is the or any issue, but i noticed this with Yahoo groups a few years ago.
If a mailbox that yahoo groups was sending to had an auto responder set at all, anything (out of office, etc), yahoo groups mailing would count them as a bounce and suspend them from the mailing list. So it was not just looking at bounces, but any automatic response would drop the email account from the list. As far as i know it still does that.
 
Wonder if Smarter mail might have an issue like that too ?
 
www.HawaiianHope.org - Providing technology services to non profit organizations, homeless shelters, clean and sober houses and prisoner reentry programs. To date we have given away over 1,000 free computers.

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